H2Breath — Refund & Return Policy
Last updated: 31.03.2026


1. Company Information
This Refund & Return Policy applies to all purchases made from H2Breath, operated by:
BLOCK SIGHTS LIMITED
Registration Number: 79983704
Address: RM03, 24/F, HO KING COMM CTR,
2-16 FAYUEN ST, MONG KOK
HONG KONG
Contact: support@h2breath.com


2. Return Eligibility
Customers may request a return within 14 days of receiving the product, provided that:
• The item is unused and in original condition
• The item is returned in its original packaging
• All accessories and components are included
• Proof of purchase is provided
H2Breath reserves the right to refuse returns that do not meet these conditions.


3. Non-Returnable Items
For hygiene and safety reasons, the following items are non-returnable once opened or used:
• Hydrogen inhalation accessories (e.g., nasal cannulas, masks)
• Water-contact components (e.g., hydrogen water containers)
• Personal-use parts that come into direct contact with the body or liquids


4. Damaged or Defective Products
If your product arrives damaged or defective, please contact us within 48 hours of delivery.
To process your claim, we may request:
• Photos or videos showing the issue
• Order details
Eligible cases may qualify for a replacement or refund at no additional cost.


5. Refund Process
Once the returned item is received and inspected:
• Approved refunds will be issued to the original payment method
• Processing time may take 5–10 business days, depending on the payment provider
Shipping costs are non-refundable unless the return is due to a confirmed defect or error on our side.


6. Return Shipping
Customers are responsible for return shipping costs unless:
• The product is defective
• The wrong item was shipped
We recommend using a trackable shipping method, as H2Breath is not responsible for lost returns.


7. Order Cancellations
Orders may be cancelled before shipment. Once the order has been processed or shipped, cancellation is no longer guaranteed and must follow the return process.




8. Exchanges
We do not offer direct exchanges. If you wish to replace an item, please return the original product (if eligible) and place a new order.


9. Abuse & Fraud Prevention
H2Breath reserves the right to refuse refunds or returns in cases of:
• Excessive return activity
• Suspected misuse or product tampering
• Violation of this policy


10. Contact Information
For all return and refund requests, please contact:
Email: support@h2breath.com 


11. Policy Updates
H2Breath reserves the right to update or modify this policy at any time without prior notice.